The Next Evolution in Selldone CRM & 3 Future Tools

I’m excited to share some big news from our team at Selldone. Over the past few months, we’ve been hard at work reimagining our CRM capabilities. Our goal? To transform every lead into a sale and empower you with tools that work as hard as you do. Today, I’m thrilled to introduce three game-changing updates to our platform that not only solve our own challenges but also pave the way for your business to scale seamlessly.

Why We Decided to Evolve Our CRM

At Selldone, we believe in leading by example. We’ve always been proud of our Sales Engine—our very own robust platform that now extends far beyond what you might expect from a traditional e-commerce tool. However, as our business grew, we faced a major challenge: the steep cost of third-party CRM services. Salesforce will charge us over $1M for their services. What’s even more surprising is that as businesses scale, these costs can balloon up to 10–20% of revenue.

We knew there had to be a better way. Instead of being held back by exorbitant fees and restrictive systems, we decided to build the best-in-class CRM solution tailored to our needs—and yours. This new system is designed to be integrated, intuitive, and cost-effective, ensuring that every visitor, abandoned cart, and returning customer is given the attention they deserve.

Introducing the Selldone SRM

What is the Selldone SRM?

Our new Selldone SRM (Sales Relationship Management) is a built-in CRM that works effortlessly within your Shop dashboard. Designed to turn every potential lead into a confirmed sale, this tool manages all aspects of customer relationships without the need for cumbersome plugins.

How Does It Help You?

• Centralized Lead Management: Whether you’re dealing with new visitors, cart abandoners, or loyal customers, our SRM makes it easy to organize and nurture every interaction.
• Seamless Integration: Accessible directly from your Shop dashboard under the CRM tab, there’s no extra installation required.
• Cost-Efficiency: By eliminating the need for expensive third-party CRM platforms, we help you keep more of your revenue while still providing powerful sales tools.

Revamped Email Marketing with a New Email Editor

A Fresh Approach to Email Communication

One of the standout features we’re most excited about is our new Email Editor. Accessible from the Marketing > Email Marketing section of your Shop dashboard, this intuitive tool is designed with you in mind.

Key Benefits:

• User-Friendly Interface: Whether you’re a seasoned marketer or just getting started, our drag-and-drop builder makes creating beautiful emails a breeze.
• Flexible Campaign Options: Send manual emails or set up fully automated campaigns directly through the CRM. It’s never been easier to reach out to your audience.
• One-Click Automation: With our new auto-create feature, you can instantly generate emails for new products, discount codes, coupons, and more. This ensures timely and targeted communication that drives engagement.

To illustrate these benefits further, here’s a quick overview table:

Automation & Flow: Making Work Effortless

Visual Programming for Dynamic Campaigns

We’re also thrilled to announce our Automation & Flow feature—a visual programming IDE designed to simplify the creation of dynamic triggers and actions within your marketing campaigns.

What Can You Expect?

• Visual Workflow Builder: Design automation flows using a simple, visual interface that doesn’t require any coding expertise.
• Customizable Triggers and Actions: Set up conditions that automatically trigger emails, updates, or offers based on customer behavior.
• Enhanced Efficiency: Automating repetitive tasks means you can focus on strategy and creativity, leaving the heavy lifting to our smart system.

This approach not only saves you time but also ensures that your campaigns are always perfectly timed to maximize impact.

Join Us on This Exciting Journey

At Selldone, we’re committed to continuously enhancing our platform to meet your needs and drive your success. These updates to our CRM, Email Editor, and Automation & Flow are just the beginning. We built them to address the challenges we faced—and to help you overcome yours.

Thank you for being a valued part of the Selldone community. Let’s grow together!