Question 1

How can I get notified when I receive an order?

Accepted Answer

On the Orders tab on the dashboard page of Selldone, you can see a red notification that alerts you of any changes in orders. Moreover, you will be notified by SMS and Email.

Question 2

What do I need to do if my customers have not received order emails?

Accepted Answer

When customers place an order, an email and an SMS with the Name of your shop is sent to them immediately, which contains the latest status of orders. If they did not receive an email or SMS, Selldone allows resending to notify them.

Question 3

Can I request some information from my customers during ordering?

Accepted Answer

Yep. Occasionally you intend to ask for information about selling a specific product for some reason. There is an input form in the product adding process that you can write and ask anything from your customers.

Question 4

I sell digital products like Apple gift cards; how can I give the redeem code to my customer?

Accepted Answer

If you sell products that are required to give information like a number after checkout, you can enter unique redeem codes in the "Output form" available in adding product steps.

Question 5

How can I manage my Instagram sales?

Accepted Answer

Selldone offers a solution specifically for the sellers that their primary sales channel is Instagram. You can activate it on your dashboard by entering your Instagram ID and putting your shop URL in your Instagram bio. When visitors click on your link, a page will be displayed similar to the Instagram page template.

Question 6

Why should I have a Selldone shop if I don't want to sell online?

Accepted Answer

Whether you want to sell online or offline, you need to create an online store. The Selldone POS feature is a Point of Sale tool with a variety of functions to help your physical shop when your customers purchase products in-person. All Selldone members have access to Selldone POS in any plan.