Business OS
Selldone ®

Privacy policy

Version 8


We are committed to maintaining robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

We are on a mission to bring fairness and equality to commerce by providing a flexible Business OS for all entrepreneurs in the world, no matter who they are or where they live. We collect and use information about you including

  • Merchants that use Selldone in order to grow their business
  • Buyers that purchase from a store created by Selldone
  • Business partners who
  • Those using Selldone apps
  • Those who visit Selldone's websites or contact Selldone support

By reviewing this Privacy Policy, you will have a better understanding of how we gather, use, and share your personal information. Occasionally, we may update this privacy statement in response to changes in our privacy practices. In case of significant changes, we will inform you

Selldone is founded upon trust, which includes your trust that we will handle your information appropriately. In developing our products and services, we are guided by three main values. Understanding how we regard your information and privacy should assist you in understanding how we handle your personal information.

We collect "Non-Personal Information" and "Personal Information." Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, which you submit to us through the registration process at the Site.

The information that we need to provide our services is carefully analyzed, and we do not collect any information that isn't necessary. We delete or anonymize this information if it is no longer required. When we develop and improve our products, we work closely with our privacy and security teams. All the effort we put into this process is guided by the principle that your information belongs to you, and we promise to only use it for your benefit.

Personal Information:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user's email address for purposes of sending emails from us.

Non-Personal Information:

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site.

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use.

Unless you provide us with permission or unless we are legally required, we will not share your personal information with third parties. We will inform you in advance if we are legally obligated to share your personal information.

Merchants and partners can rely on us for assistance with respecting their privacy obligations.

We help our merchants and partners meet their privacy obligations by providing them with a dedicated privacy team. Many merchants and partners using Selldone do not have dedicated privacy teams. To achieve this, we strive to design our products and services so that they can be used in a privacy-friendly manner. In addition, we provide FAQs, documentation and whitepapers covering the most important privacy topics, and answer privacy-related questions we receive.

Our general practice is to process your information when it is necessary to fulfill a contractual obligation (for example, to process subscription payments for the Selldone platform), or when it is required by us or someone we work with to use your information for a purpose related to their business (for example, to provide you with a service). In European law, these reasons are called "legitimate interests." The "legitimate interests" include:

  • Trying out new features or services
  • Providing marketing, advertising, or other communication assistance
  • Helping merchants discover and use apps through our app store
  • Developing and improving our products and services
  • Analyzing and reporting
  • Detecting and preventing fraud and risk
  • Provide answers to questions or provide other types of assistance

If you have consented to our processing of your personal information, we will do so. Particularly if we cannot rely on an alternative legal basis for processing, when your data is sourced and it already comes with consent or if we are required by law to obtain your consent when engaging in sales and marketing activities. By changing your communication preferences, opting out of our communications, or contacting us, you may at any time withdraw your consent. By providing clear transparency into our privacy practices, giving you access to your personal information, limiting what information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical safeguards we use to protect your information, we only process personal information for these "legitimate interests" after considering the potential risks to your privacy. For example, we may provide clear transparency into our privacy practices, give you control over your personal information when appropriate, limit the information we keep, limit what we. In order to assist merchants using Selldone, we use techniques such as machine learning (In European law, this is called "automated decision-making") in order to improve our services. We either use machine learning in ways that do not have significant privacy implications (for example, reordering apps in the app store when you visit it) or we use machine learning in ways that involve a human being (and are not fully automated).

In our opinion, you should be able to access and control your personal information no matter where you reside. Depending on the manner in which you utilize Selldone, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for instance, direct marketing). In the event of your exercising any of these rights, we will not charge you more or provide you with a different level of service. In order to exercise these rights over information about your purchase from a store powered by Selldone, you will need to directly contact the store owner. It's not up to us to decide how to process their information; we are only a processor on their behalf. The tools and answers we provide to our merchants will allow them to meet these requests.

If you are a merchant, partner, Shop user, Selldone employee, or other individual that Selldone has a direct relationship with, please submit your data subject request through our online portal. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents. To resolve an issue, please contact us if you are not satisfied with our response. You also have the right to contact your local data protection or privacy authority at any time

Though we are a Danish company, we process and work with data about individuals around the world. As part of our business operations, we may need to transfer your personal information outside your state, province, and country, including to the United States. Depending on where we send this data, it may be subject to a different country's laws. Your information is always protected when we send it across borders, and we only send it to countries with strong data protection laws.

As part of our commitment to protecting your information, our teams remain vigilant in ensuring the security and integrity of our platform. We also engage independent auditors to evaluate the security of our data storage and financial information processing systems. Nevertheless, we all know that no method of data transmission or electronic storage over the Internet is 100% secure. As a result, we cannot guarantee the absolute security of your personal information.

Throughout our website and when providing services, we use cookies and other tracking technologies. On our Terms page, you will find additional information about how we use these technologies, a list of other companies that place cookies on our sites, a list of cookies we place when our merchants use our power to run their stores, and information about how you can opt out of certain types of cookies.

Selldone values the privacy of our users and is committed to protecting their personal information. This privacy policy outlines how Selldone collects, uses, and protects the data that we access from Google through the use of OAuth consent.

Data Collection: Selldone uses Google's OAuth consent to collect data from users who have given Selldone permission to access their Google account. This data is used for the following purposes:

  • Security and fraud detection: Selldone uses the data collected from Google to ensure the security of our platform and to detect and prevent fraud.
  • Improving the user experience: Selldone may use the data collected from Google to improve the functionality and usability of our platform.

Data Use: Selldone will NOT SHARE any data (raw or processed) with any third-party companies. Selldone will only use the data collected from Google for the purposes outlined in Section 1.

Data Storage: Selldone stores all data collected from Google in a secure database on Google Cloud Platform (GCP). Selldone does not keep any backups of the data outside of GCP.

Advertising: Selldone will NOT USE the identity of its users for advertising purposes.

User Control: Users have the ability to revoke Selldone's access to their Google account at any time by going to their Google account settings and removing Selldone as a connected app.


In order to provide our users with the ability to login and access their Selldone account, we utilize Google authentication services. By doing so, we are able to collect and save your email and avatar for the purpose of creating and managing your account on our platform.

In order to assist our users with optimizing their website's search engine visibility, we utilize the Google Search Console service. Through the use of this service, we are able to authenticate and access data related to your website's keywords, indexed pages, and analytics information. This data is linked to your Selldone website/shop domains for the purpose of providing you with detailed SEO reports and improving your website's performance on search engines. It's important to notice that Selldone will never share data (raw-data or processed data) with any 3rd party companies without user consent and users have the right to unsubscribe from this feature anytime.

Our application abides by the Google API Services User Data Policy, including its Limited Use requirements. We guarantee that any data transferred or utilized from Google APIs is in full compliance with these policies. You may access the Google API Services User Data Policy.

We would like to assure our users that all data collected and used through these services is done so in accordance with strict privacy and security protocols, and is only utilized for the purpose of improving our platform and providing valuable insights to our users. Users always have the right to unsubscribe from these external services and request to delete their data at any time.

At Selldone, we are committed to protecting the privacy of our users. As such, we have implemented this privacy policy to disclose the ways in which we use external services on our website, including Google Analytics, Google Ads, Stripe, Google Tag Manager, and Mapbox.

Google Analytics: We use Google Analytics to collect and analyze data about the usage of our website. This service allows us to gather information such as the number of visitors, the pages they visit, and the duration of their visits. We use this data to improve our website and to better understand our users' needs. For more information about Google Analytics, please see their privacy policy here: https://policies.google.com/privacy.

Google Ads: We use Google Ads to serve ads to our users based on their interests and browsing history. This service allows us to target our ads to users who are most likely to be interested in our products or services. For more information about Google Ads, please see their privacy policy here: https://policies.google.com/privacy.

Stripe: We use Stripe to process payments on our website. This service allows us to securely and efficiently handle transactions and to keep users' payment information safe. For more information about Stripe, please see their privacy policy here: https://stripe.com/privacy .

Google Tag Manager: We use Google Tag Manager to manage and deploy tags on our website. This service allows us to track the performance of our ads and website and to make improvements based on the data we collect. For more information about Google Tag Manager, please see their privacy policy here: https://policies.google.com/privacy.

Mapbox: We use Mapbox to display maps on our website. This service allows us to provide users with interactive and accurate maps of our locations. For more information about Mapbox, please see their privacy policy here: https://www.mapbox.com/legal/privacy/ .

Selldone does not share any data (raw or processed data) with any third-party companies, and we do not use user identity for advertising purposes. We use the data collected through these services to improve the performance and security of our website, and to better understand the needs of our users. All data is stored securely in Google Cloud, and we do not keep any backups outside of GCP.

Please note that this privacy policy applies only to the services used on our website. Each of the external services listed above has their own privacy policy, which can be found on their respective websites. If you have any questions or concerns about our use of external services, please contact us via the contact form at https://selldone.com/contact.


The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

Contact Selldone Support with any questions, requests, or complaints regarding how we handle your personal information. We can assist if you have a legally binding request to get information from someone else (such as a subpoena or court order). Selldone provides several options for its users to contact them with different types of issues and concerns, these options are live chat, contact form and community, with these options Selldone can ensure to provide its users with the best support and help possible.

  • Selldone provides a live chat feature for users to contact them with any urgent issues related to their account, financial or security matters.
  • Users can access this feature by clicking on the live chat button located in the panel on the Selldone website.
  • The live chat feature is available during business hours and aims to provide quick support for users.
  • Selldone also provides a contact form for users to reach out to them for technical, financial and security issues.
  • The contact form can be found on the "Contact Us" page of the Selldone website (https://selldone.com/contact).
  • Users can fill out the form with their name, email, and a detailed description of the issue they are facing.
  • Selldone has a community page on its website (https://selldone.com/community/) where users can share ideas, ask questions and get answers and help from other Selldone users or Selldone team.
  • It's a good place for new users to learn more about Selldone and their features, and also to get in touch with other e-commerce business owners to exchange tips and knowledge.

By using Selldone's platform, you agree to the terms outlined in this privacy policy. If you have any questions or concerns regarding Selldone's privacy policy, please contact us via the contact form on our website or through our community page.