How Features in the Chat Tab of the Order Processing Page Help You Work 10x Faster

Managing customer orders can be time-consuming, but Selldone’s Chat Tab in the Order Processing page is designed to help you work smarter and faster. Let me walk you through some key features that will save you tons of time and streamline communication with your customers.

Direct Messaging to Customers

First and foremost, you can send messages directly to your customers from here. It’s quick and easy! Whenever you send a message, the customer receives an email notification after 20 minutes. But don’t worry about overwhelming them—this notification is limited to once every 24 hours, so they’re not bombarded with emails every time you send an update.

Template Messages

Every business has common messages they send regularly, whether it’s “Your order has shipped!” or “We’re processing your return.” Instead of typing these out every time, Selldone lets you create Template Messages that you can use again and again with just a click.

To create one, hit the “Add Message Template” button, give your template a title (for your own reference), and type the message body. You can even use dynamic placeholders like {order_id} and {buyer_name} so your messages are automatically personalized. This way, you don’t need to rewrite the same information over and over—it’s a one-click solution!

Here’s a table with examples of different email templates that use dynamic values like {order_id} and {buyer_name} to personalize the messages:

Send Update Email

Need to update your customer on their order status? It’s just one click away. Under the “Quick Actions” menu, you’ll find the “Send Update Email” option. This feature will send a status email to your customer immediately. Just make sure your email service provider is set up correctly so the email can be sent smoothly.

Share Order Links

If you have guest shoppers, you can quickly share their order details using a secure link. Guest customers can easily view their order in the same browser they used to purchase. And if they need a separate link, you can generate and share one with a few clicks. This makes the process hassle-free, ensuring your guests can track their orders without any trouble.

All these features are available by navigating to Dashboard > Orders > Select an Order > Chat Tab. They’re designed to speed up your workflow and make communication with your customers as smooth as possible.