Question 1

Do I have to clean or provide care for jewelry sold on my website?

Accepted Answer

It is an excellent after-sales service if you offer free cleaning, prong tightening, and re-polishing. In this way, your customers are encouraged more to remain your brand customer for several years.

Question 2

What must be covered by my brand's lifetime warranty when I sell online?

Accepted Answer

It is a must for sellers to stand behind every item for a warranty for a long time. If there is ever a problem with any pieces of your brand, assure your customers that they can mail back the gold produce to you for further inspection. Also, you have to clarify that you warrant the pieces from manufacturing defects.

Question 3

What if a customer needs a ring to resize after online purchase?

Accepted Answer

Sometimes some rings need to be resized. It is your customer's right to ask for resizing. You can provide services of free resizing of the ring after a 30-day purchase.