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Payments

Order Withdrawal and Refund Policies

Released

Configure your store's withdrawal and refund policy with an enabled state, a withdrawal period and your own policy text. Customers can request withdrawal through the supported order flow, while merchants handle review and supported refund actions from the order workspace. Payment-provider capabilities and the order's actual state still determine the available actions.

Concept order workspace showing merchant refund-policy controls and a Request, Review, Refund process.
Concept order workspace showing merchant refund-policy controls and a Request, Review, Refund process.

Concept mockup using fictional sample content.